At Alankar Bliss, every jewellery piece is curated with care and quality-checked before dispatch. Our pieces are new, unused, and never worn — not even for photoshoots.
No Returns / No Refunds
Jewellery is a personal-use item. Once a piece is delivered, tried, worn, or handled for use, it cannot be resold to another customer with the same confidence. For hygiene, quality, and trust reasons, we do not accept returns or refunds for change of mind, styling preference, size expectation, colour variation caused by screens, or minor handmade/supplier finishing differences.
Transit Damage Exception
We pack every order securely and the chance of transit damage is extremely low. However, if a piece is genuinely broken in transit, we will review the case for replacement or refund.
Mandatory Evidence
To raise a transit-damage claim, you must share: (1) a video showing the sealed package before opening, with seal clearly intact; (2) a continuous unboxing video from sealed package to product inspection; (3) clear photos/videos of the damage immediately after opening. Claims without sealed-box and continuous opening video cannot be accepted.
Resolution
If the evidence clearly confirms shipping/transit damage, we may offer replacement where available, or refund to the original payment method. If the same piece is unavailable because many pieces are one-off, refund may be offered instead.
Reporting Window
Transit damage must be reported within 24 hours of delivery. Delayed claims may not be accepted because handling/storage after delivery cannot be verified.
Cancellation Policy
Orders can be cancelled only before dispatch. Once an order has been packed, handed over to India Post, or dispatched, cancellation may not be possible. If you need to cancel an order, contact us as quickly as possible through WhatsApp or support@alankarbliss.com with your order number. If cancellation is approved before dispatch, the eligible amount will be refunded to the original payment method as per payment gateway/bank timelines.